Turn questions into orders 24/7
AI chat built for e-commerce.
Fully set up and managed for you.
Trained on your products and website content, so customers find what they need faster and your inbox stays quieter.
No setup fee – 60 day free trial – Cancel anytime
Supporting Users Across All Platforms
Here’s what our users say…
The chat has cut down the back-and-forth for bookings. Customers can quickly check compatibility, understand the options, and send their details through in one go. We’ve seen more enquiries come through outside working hours.
Since adding BotSupport, prospects understand our services much faster. It handles the common questions and captures the right project details, so our first client calls starts with context instead of basics.
The assistant is like an extra team member. It guides customers to the right products – more orders come in when I shut my laptop now. It answers delivery and returns questions, and gently collects customer details if, on the now rare occasion, they need extra help.
The AI Chat has been brilliant for enquiries. Couples get instant answers about pricing, dates and what’s included, and I only receive genuinely qualified messages. It feels like having a helpful assistant on the site day and night.
The assistant is great for product discovery. It recommends fabrics based on colour, texture and performance needs, and it answers the common questions about stock, delivery and sample requests instantly.
We use BotSupport to help visitors explore our expansive historical collection of journals and it answers common membership questions clearly, so members and newcomers can self-serve instead of emailing for clarity.
4x higher conversion rates when shoppers engage with AI chat
Give your e-commerce store the best in conversational AI.
Fast, Low-Latency AI Responses
Messages stream in word-by-word, so visitors see the answer taking shape instantly – it feels like messaging a real person.
Rich Product Cards
Our AI Chat streamlines the shopping experience by displaying rich product cards. Customers can instantly see titles, images, descriptions, and pricing with a direct link to buy.
Built-in Lead Capture Form
In the AI’s response, a lead form displays to capture name, email, phone, plus any custom fields you need. And the chat transcript is sent with the submission.
Floats at the Bottom of Your Website
The AI Chat is always ready to assist with customer queries. It appears at the bottom of every page on all devices, fully customised in your brand colours to match your site’s aesthetic.
Analytics + UTM Tracking
See all chat transcripts, view how many chat sessions, the average number of chats, and see the amount of lead forms that were submitted to gain deeper insights into performance. And all links are automatically tagged with UTM parameters.
Starter Buttons
Use starter buttons like “Help me find a gift” to trigger automated discovery questions and guide users to the perfect choice instantly.
Connects to Your Apps
A webhook URL can be added, which activates when a lead form is submitted, sending the chat transcript and form data in a structured format to the webhook.
Skip the fiddly setup. We install, train and maintain your AI chat for you.
FAQs
BotSupport.ai is an AI chat assistant for your website that answers customer questions instantly, recommends products, captures leads, and helps visitors find the right information without having to email or call.
BotSupport can be added to WooCommerce, Shopify, WIx, Squarespace, Webflow, custom sites, and more. If your site can add a small snippet of code or use a plugin/app, we can install it – either by giving you instructions or adding the code for you.
Yes. Currently we offer a 60-day free trial. We expect to reduce this to 30 days in the near future for new users.
Currently, there’s no set up fee for new customers. We expect to introduce a set up fee in the near future for new users.
Pricing depends on the plan you choose. Please see the pricing page for the latest tiers and what’s included.
BotSupport uses the OpenAI API (essentially ChatGPT) to understand questions and generate helpful answers, combined with your website knowledgebase to keep responses relevant to your business.
We build the knowledgebase from an exported CSV of your products and existing website content (about, FAQs, shipping and returns pages, policy pages, blogs, guides), plus any extra sources you want to include such as PDFs or feeds. We then structure it so the chat can answer accurately and find the right page or product quickly.
Our AI Chat is different than others because we utilise a double-check mechanism where the AI suggest the right products based on your knowledge base and another ‘hard copy’ of your product database injects the title, product URL, product image, price and description for accuracy, resulting in no hallucinations.
No. We handle the whole setup and management for you. If you have someone technical, they can install a snippet, but we can also guide you or do it via access depending on your platform.
We add the AI chat using a lightweight embed snippet (copy/paste on to any site).
You’ll have access to chat transcripts in your BotSupport dashboard, where you can review conversations, see what customers asked, and spot common questions and missed answers.
Yes. We can customise the chat flow and integrate with other tools using webhooks or API-based connections (for example CRMs, email marketing tools, helpdesks, Slack notifications, and custom lead routing). Tell us what you need and we’ll propose the simplest approach.
Usually just: Your website URL, a user creating with limited privileges so we can securely export your product catalogue each month, what you want the chat to prioritise (sales, support, lead capture), where to send leads (email and/or webhook), and any rules or topics the AI should avoid.
A redesign usually does not break the chat, but we may need to refresh the knowledgebase if URLs, page structure, products, or policies change significantly. If you change platforms (for example moving from WooCommerce to Shopify), we’ll help you reinstall the chat and reconnect your data sources so everything stays accurate.
Turn more visitors into customers
automatically with BotSupport