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Fully Managed AI Chat for E-Commerce

Fully Managed AI Chat
for E-Commerce

Trained on your products and website content.
Customers find what they need faster and your inbox stays quieter.

Trained on your products and website content. Customers find what they need faster and your inbox stays quieter.

We set up and manage your AI Chat to keep your knowledge base up to date for you

Your AI chat stays accurate with live pricing, plus a monthly sync of your product catalogue and website content.

E-CommerceLead GenCustomer SupportAnalysisSecurity

AI-Powered Product Recommendations in Seconds

Rich product cards: Images, price, description and a View Product link in chat
Product catalogue integration: Stores product data for AI recommendations
Live pricing (Shopify & WooCommerce): Shows the latest price if it changes
Grounded product data: AI returns product IDs, we inject verified details from a local catalogue file (no hallucinations)
Smart follow-ups: Recommend first then refine, or ask questions before suggesting
On-page context: Answers vague questions about the product being viewed (eg “does this come in blue?”)
Quick-start prompts: Buttons that start chats and guide the next step

Turn Chats into Leads

In-chat lead form: Customisable form with name, email, phone and custom fields
Product catalogue integration: Stores product data for AI recommendations
Lead + transcript email: Lead details include the full chat transcript for context
Webhook integrations: Send lead data to n8n, Make, Zapier, CRMs and more
Custom success message: Edit the confirmation message and next steps after submission
CSV lead export: One-click export from your dashboard for CRM imports
Authenticated email sending: Delivered via SMTP authentication through smtp.com

Turn Chats into Leads

Super fast answers: Replies in seconds using your website content and PDFs
Fewer support emails: Covers shipping, returns and common questions automatically
Nudging placeholder text: Rotating prompts encourage customers to start a chat
Integrated placement: Bottom-centre chat that feels native, not a corner bubble reminding people of the terrible chatbot experiences from several years ago

Your Private Dashboard Rich
with Useful Information to View:

Total conversations
Number of messages
Link clicks
Number of leads
Chat transcripts + export
Lead details + export
Helpful graphs to understand conversation trends

Security Mechanisms to Help Protect Customers & Businesses

Website and product data stored securely
No IP addresses stored
Domain-restricted embedding
Rate limiting to control abuse
Password-protected dashboard

Turn more visitors into customers
automatically with BotSupport

E-commerce, finally simplified. No more scrolling through hundreds of filters or losing hours to search results. Just ask for what you want, and let our AI chat do the heavy lifting.

BotSupport.ai

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